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Billy ,
the streams last night were greatly improved there was no slowdown or buffering on the HD feeds last night . Keep up the great customer service for the members.
I am surprised that this would be the first that you heard of this, as I bounced into the Washington game, as well as the Calgary game later at night and I found many others complaining in the chat rooms all throughout the games. Indeed, the buffering issues happened intermittently all throughout the red wings game.
I watched the Rangers vs Caps game last night and although it wasn't streamed in HD+ I did watch the HD stream. I have to say that not once did I experience any lag, hiccups or any slow downs at all. I was also streaming the feed to my xbox 360 (no buffer) and all was good. I was even using my computer with the steam going and everything was completely flawless. I will also check a HD+ feed soon and see if my results are the same. Thanks again to all involved with the site and it's upgrades!!!
Join Date: 03/05/2009 Location: United States Posts: 5
Just to chime in with what I've seen so far -- I've been having quality issues as well. Netflow statistics from my Cisco put the 900kbit HD stream (~113KB/sec) only performing consistently at 80-95KB/sec, or average of 75% of the stream bitrate. The HD+ stream is proving to be even more abyssmal, as that same 80-95KB/sec rate is applied to the HD+ stream that's 1800kbit (225KB/sec) or just under 40% of the full stream rate.
There seems to be a cap on the bandwidth between 80-100KB/sec during times when there are live games going on (e.g. 'peak' times), as I have no problem with the HQ streams. I've verified that the problem doesn't seem to be with just live streams - when watching HD+ archives, the problem creeps up during times of live games but not during 'off-peak' times when there are no live games. Archives seem to run a little bit faster than live streams(sometimes as fast as 900kbit) during peak times, but they still have buffering issues due to lack of throughput. This seems to be indicative of something -- either too many streams/not enough bandwidth, or maybe a forced per-flow bandwidth clamp by the CDN during high burst/peak times.
Except for the first night that I signed up, almost all HD and HD+ live streams have been essentially unwatchable as they buffer constantly. Adjusting the buffer size just trades off between buffering time and number of buffering stoppages.
Join Date: 09/13/2009 Location: United States Posts: 313
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Interesting how we all have different experiences. I wonder how much of the issue is on the users end. Is your ISP providing the service you are paying for, your computer system, etc. I have been having pretty darn good luck with it all. I have come to realize if a problem arises it is on the sites end not mine. Cause my system has proven that it can in fact handle the streams well. I have seen some isolated incidents with streams, but the site crew fixing it pretty timely. Some nights do have a lot of games. I do wonder a little bit if the site can really handle that with as many users that can be up watching......
Join Date: 03/05/2009 Location: United States Posts: 5
I'm definitely not knocking the site or the people who run it... In fact, I'm much appreciative. I just thought I would pass along my experience, being yet another IT geek who happens to love hockey.
I've ruled out my ISP being the problem about as far as I can go to do so. I have access to multiple sites across the US, all using different transit providers, to help rule out throughput and/or latency issues. I can sustain up to my ISP's bandwidth cap from all of those sites, so unless my ISP is purposely throttling HS's CDN provider (unlikely), I can be pretty well assured that the ISP isn't the bottleneck. Theoretically it could be a problem with Level3 at some point as my route to the CDN's network is completely across Level3. Perhaps the problem is with the commit/burst rate on Level3's connection to Netelligent (which appears to be hosting provider of HS' CDN). Or maybe the edge router between Netelligent and Level3 can't handle the amount of throughput or packets per second. Who knows. Right now I'm just making any guess that I can as to where the bottleneck would be. I don't think the CDN servers would be the problem, network-wise (although it could be another server-related resource issue). As far as I am able to go in limited troubleshooting, evidence points (albeit weakly) to some throughput issue between Level3/Netelligent or Netelligent/CDN.
Already 2 days is unreal to watch hockey. I have a 33 megabit internet speed and every 10-15 seconds of buffering.
In this case the statistics WMP used bandwidth is constantly jumping from 70 to 1000 kilobytes when watching HD.
I am on this site since February 2009 and these were no problems. Measurement speeds of up to Montreal and Amsterdam using speedtest.net shows over 7 megabits. tracert does not believe there are some problems.
Can you fix please
Sorry for my bad English, I'm from Russia
I removed your previous post since we don't want your IP address to be publicly indexed. Send it to us via the contact form on the website to General and do a traceroute on cdn-a-7.distrubutionaire.com
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Hey,
